Privacy Policy
Effective Date: 30th/June/2025
This Privacy Policy ("Policy") explains how Belmonds Hotels Private Limited ("Belmonds", "we", "us", or "our") collects, uses, discloses, and protects your personal information in connection with your use of our website (www.belmondshotels.in), mobile application, and services. By using our platforms, you confirm that you accept the practices described in this Policy.
1. Information We Collect
We may collect personal data from you when you:
Make a hotel booking
Contact customer support
Fill out forms or surveys
Use our website or mobile application
Information may include:
Name, gender, age, contact details, address, ID proofs
Travel and booking details
Payment information
Communication history and preferences
IP address, browser/device details, and location (via app)
We also collect KYC documents and other required information when mandated by law.
2. Purpose of Collecting Your Information
Your personal data may be used to:
Process hotel bookings and related travel services
Provide customer support
Improve our services and customer experience
Conduct marketing and promotional communications (only with your consent)
Comply with legal obligations
3. Consent and Choice
When you provide personal data to Belmonds, you consent to our collection and use of it as outlined here. You may choose to opt out of marketing emails or promotional SMS by contacting us. Your preferences will be updated within 28 days of request.
4. Data Sharing
We may share your personal data:
With hotels or vendors for booking fulfillment
With payment gateway providers
With legal/regulatory authorities as required
With our affiliates, service providers, or third-party processors (under strict confidentiality)
We do not sell or rent your personal data to third parties.
5. Data Storage and Security
We store your data on secure servers located in India. All systems are protected by modern security tools including firewalls, password control, and intrusion detection.
Access is restricted to authorized personnel only. Backup copies are maintained off-site. All employees and partners are contractually obligated to protect data confidentiality.
6. International Transfers
Though we store most data in India, some service providers may process data outside India. Such transfers comply with the Digital Personal Data Protection Act, 2023, and related frameworks. All measures are taken to ensure protection in accordance with applicable laws.
7. Access, Update, and Deletion of Data
You may:
Request access to your stored data
Update or correct inaccurate information
Request deletion of your personal data (unless retained for legal/regulatory reasons)
To do this, email us at: privacy@belmondshotels.in
8. Cookies and Website Usage
Our website uses cookies and similar technologies to improve functionality, personalize experience, and track analytics. You may disable cookies via your browser settings, but certain features may become unavailable.
9. Links to Other Sites
Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites. Please read their respective policies.
10. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 18 without parental consent. If such data is submitted inadvertently, we will delete it promptly upon request.
11. Grievance Redressal
For privacy-related complaints or queries, please write to:
Grievance Officer
Belmonds Hotels Private Limited
Regus, 9th floor, Badshahpur Sohna Road Highway, Sohna - Gurgaon Rd, Gurugram, Haryana 122018
📧 Email: privacy@belmondshotels.in
We will address your concern within 15 business days.
12. Updates to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in law, services, or customer feedback. The latest version will always be posted on our website. Continued use of our services after changes implies your consent to the revised policy.
If you have any questions about this Policy or your personal data, please contact us using the details above.